BitGo Support Wiki
Account Management
33 articles
- Account Deactivation, Deletion, and Closure Requests
- Adding Users and Admins to a BitGo Enterprise or Organization
- Address Generation, Validation, and Management on BitGo
- AVAX / AVAX-C / AVAX-P: Common Wallet and Transaction Issues
- Bitcoin Builder (Mt. Gox) Account Setup and Receiving Address Issues on BitGo
- +28 more
Api Tokens
7 articles
- API Access Token and ERC20 Token Management on BitGo
- ApiResponseError: 'Denied by Policy' and Other Withdrawal Errors on BitGo
- BitGo API v2 Endpoint Integration: Common Errors and Troubleshooting
- Client Account Status Change — Voluntary Termination
- Locked Token Balances, Unlock Schedules, and Withdrawal Issues (SUI, ZETA, EIGEN, DEEP, SEI)
- +2 more
Authentication
16 articles
- BitGo Login, Account Access, and Email-Related Issues
- Google Authenticator 2FA Issues: Lost Access, Setup Errors, and Manual Reset
- Tax Forms, 1099-MISC, IRS Reporting, and Tax Documentation Requests
- Troubleshooting BitGo Portal and Wallet Access Issues
- Two-Factor Authentication (2FA) Issues: Login Failures, Invalid Codes, and Resets
- +11 more
Ftx Related
4 articles
- FTX Claim Distribution – Onboarding, Account Access, and Withdrawal Issues for BitGo FTX Creditors
- FTX Creditor KYC Process and Claim Status Issues on BitGo
- FTX Creditors Requesting BitGo Account Deletion or Deactivation to Re-register via FTX Claims Portal
- Two-Step Verification Issues, Half-Signed Admin Transactions, and NPM Package Publication Delays
General
42 articles
- Accounts Receivable: Past-Due Invoices, Enterprise Freezes, Unfreezes, and Terminations
- Australian Liquidation and Bankruptcy Notices Sent to BitGo Support
- Bitcoin Gold Hard Fork Inquiries and Auto-Acknowledgment Loop Tickets
- BitGo Invoice and Billing Support Issues
- BitGo Resource Center: Access, Activation, and Login Issues
- +37 more
Kyc Compliance
8 articles
- Account Verification Pending – FTX Creditor and Standard BitGo Accounts
- Changing or Updating an Email Address on a BitGo Account
- Identity Verification Failures During BitGo Account Onboarding and 2FA Reset
- OFAC Compliance Hotline Auto-Replies and LGO Whitelist Requests
- Two-Step (2FA) SMS Verification Code Not Received — Manual 2FA Reset Process
- +3 more
Reporting
5 articles
Transactions
14 articles
- 'BitGo Detected a Transaction' Notification Emails — Common Inquiries and Issues
- Audit Confirmation and Balance Report Requests
- Cancelling or Releasing Stuck Transactions on BitGo
- Dust and Dusting Attack Transactions — Identification, Prevention, and Remediation
- EOS Transactions Stuck in 'Signed' or Failed State
- +9 more
Whitelisting
7 articles
- Changing Email Address on a BitGo Account
- EVM Cross-Chain Recovery: Funds Sent to BitGo Address on Wrong Network (BSC, Polygon, Arbitrum)
- Internal Test Tickets and Non-Customer Inquiries (Whitelist Settings, CWRF, System Testing)
- IP Whitelist Outreach and Chinese-Language Spam Ticket Handling
- Recovering Coins Sent to the Wrong Chain (BTC / BCH / LTC Cross-Chain Recovery)
- +2 more
Withdrawals
16 articles
- 'Keychain does not have property encryptedPrv' / 'Unable to decrypt keychain with the given wallet passphrase' Error During Withdrawal
- BCH (Bitcoin Cash) Transaction and Address Issues on BitGo
- BitGo IRA and Horizon Custody Withdrawal Requests
- BTC Send / Transaction Failures on BitGo Wallets
- Coin and Token Support, Sending Issues, and API Troubleshooting
- +11 more